NTerprise^® V7 messaging system

Provides voicemail, faxmail and unified messaging based on a distributed scalable architecture for all sizes of corporations and all types of PABX systems.

Key Benefits

• proven reliability
• scalable distributed architecture and flexible configuration
• powerful feature set including AA, IVR, fax, voice, SMS, email, web services, multiple languages and third-party interfaces

Overview
The newest, most advanced messaging system from VoiceNet, V7 is based on VoiceNet’s time-proven, ultra-reliable NTerprise^® voicemail platform, the new V7 messaging system is packed full of new, in-demand features - more Notification options like holiday forwarding, SMS, cascading outdial, email, unified messaging, web services and fax – more Greeting options based on time-zones, call type and future auto expiry – more international languages – more third-party integrations, and more Administration access levels – see all the new features here!

Any existing VoiceNet NTerprise^® voicemail system can be upgraded to the new VoiceNet V7 messaging system.

VoiceNet's NTerprise^® system provides voicemail, faxmail and unified messaging for all sizes of corporations and is widely respected for its robust reliability and flexibility - local design and support enhances this reputation. The NTerprise^® system is based on a distributed architecture which provides the basis for scalable and controlled expansion from simple 4-port systems to complex 120-port systems.

The NTerprise^® system also features built-in Automated Attendant (AA), allowing a corporation to control how callers are answered and how callers can self-route their calls within the corporation, and built-in Interactive Voice Response (IVR) capabilities, allowing callers to access computer-based information and request a service via the telephone without human intervention.

Worldwide, organisations have turned to IVR to improve customer service and operator efficiency and to reduce overheads. IVR allows organisations to provide customers with more service at less cost by automating routine calls. Organisations can also disseminate frequently requested information quickly and accurately.

NTerprise^® supports integration with any email client via LAN/WAN using standard TCP/IP network protocols. The system specifically uses a distributed architecture and minimises bandwidth usage through a proprietary web service unified messaging schema.

Of course, a voicemail system exists for one major purpose - voice messaging. The quality of voice messages is therefore paramount to the perceived performance of the system. All VoiceNet NTerprise^® voice messages are recorded using the very highest quality digital compression techniques available.

In summary, NTerprise^® is an innovative, state-of-the-art server-based system providing voicemail, faxmail and unified messaging services through phone, desktop, and web service-based message delivery and management.

Technical
The NTerprise^® system is compatible with all major PBX brands, including, but not limited to:

Nortel
Voca
NEC
Fujitsu
Hyundai
Panasonic
Alcatel
Samsung
Ericsson
Siemens
Avaya
Cisco
Philips
Slican
Mitel

High level serial or TCP/IP interfaces provide reliable integration with many PBX systems, including:

NEC Message Centre Interface (MCI)
NEC Integrated Attendant Console (IAC)
Ericsson MD110
Fujitsu 9600
Nortel Meridien
Avaya
Cisco Call Manager

Various methods of message waiting indication are used by the voicemail system depending on the degree of integration possible with the switch. Any combination of the following can be employed to provide message waiting indication:

Extension message waiting lamp
Outdial to a nominated number
Workstation screenpop (local / LAN)
Email (Internet / Intranet)
Web Service
SMS delivery

Other high level interfaces support integration to the major hotel industry Property Management Systems (PMS) including:

Micros.Fidelio
Maestro
Trilogy
Lanmark
Sulcus
Eltrax
Portfolio
MPi
Aremisoft
Lotte

An innovative FrontDesk module provides LAN-based Check-in, Check-out and Transfer functions to hotels where PMS integration is not available.